Office Hours
Sometimes you need an hour of clarity before you build anything. Sometimes you just need one thing fixed. Office Hours is where you book Shantell's time directly, for exactly what you need, nothing more.
Clarity Café
90-MINUTE STRATEGY SESSION • $297
Come in with the fog. Leave with a plan.
The Clarity Café is for the coach, healer, or beauty professional who knows they need a website or a brand refresh but isn't sure where to start. You have questions. You might have too many ideas, or not enough. You're not ready to book a full build yet, and that's exactly why this session exists.
It's also for the person who has a site already but feels disconnected from it. Something isn't working and you can't name what it is. A Clarity Café session gives you a clear diagnosis and a concrete path forward.
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We spend 90 minutes together going deep on your business, your brand, and your digital presence. I ask the direct questions that help you get clear on your direction, your audience, and what your site actually needs to do. You leave with a recorded session and a written Creative Clarity Map delivered within 48 hours: a clear, actionable summary of your direction, your priorities, and your next steps.
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90-minute video session
Recorded for your reference
Platform recommendation if needed
Creative Clarity Map delivered within 48 hours
Specific, prioritized next steps in writing
A clear path forward, whether that's a template, a build, or something else entirely
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This is not a sales call. I'm not spending 90 minutes pitching you on a build. If a build is the right next step after our session, the Creative Clarity Map will say so and explain why. If it isn't, that will say so too. You'll leave with clarity either way.
Site Update Request
FLAT-RATE SERVICE • $120
One focused hour. Tasks handled.
Your business changes. Your website should keep up. The Site Update Session is a flat-rate, on-demand block of time for minor updates, product additions, event pages, troubleshooting, or any quick changes you need handled without the guesswork.
Book it when you need it. No retainer, no monthly commitment.
WHAT'S INCLUDED
Up to 60 minutes of site updates
Examples: adding an event, updating services or pricing, swapping photos, troubleshooting a minor issue
The Site Update Request is for the business owner who already has a site and needs something specific done. You don't need a redesign. You need your booking tool reconnected, a new section/product/event added, a page refreshed, a broken link fixed, or your copy updated. It's a defined window of focused work, flat rate, no project required.
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You tell me what needs attention before the session. I come prepared and we work through as much as fits in 60 minutes. Common requests include:
Reconnecting or reconfiguring a booking tool
Adding or updating a services section
Refreshing homepage copy or layout
Fixing mobile display issues
Adding a new page or section
Updating photos, pricing, or offer descriptions
Troubleshooting something that stopped working
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60 minutes of focused site work
Flat rate, no hourly surprises
Summary of what was done, delivered after the session
